Home » Returns Policy
CretanKnives supporting E-Commerce provides you with the opportunity, through the completeness of the descriptions of which are posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
In order to highlight the benefits of using the Internet in our daily purchases, we set out the terms and conditions for returning defective or non-defective products below.
In all cases where a product other than the sold, in kind or quantity or missing property previously delivered in written agreement with the COMPANY, the customer returns the products for inspection and error detection. In this case, the cost of returning the products to the company as well as the costs of forwarding to the customer shall be borne by the COMPANY provided that the method of return proposed by the company is obtained.
If it is found that the article has a manufacturing defect, if confirmed by the COMPANY which provides the guarantee of effective functioning, the following shall apply:
Returns of products that are considered dead on arrival (DOA) will be accepted within two years of their purchase. At the same time, the product should not be damaged and must have all the original documents that came with the product (eg ID, Retail receipt, etc.) and complete packaging. In these cases the following apply:
THE CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days from the delivery of the product, even when there are several products in the same order as the delivery and the last one, when there is an obligation to deliver the product at regular intervals from delivery. of the first. Withdrawal is subject to the following conditions:
Where there is a right of withdrawal, the conditions, time limit and procedures for exercising the right in accordance with Article 3g (1), and the model of the withdrawal form set out in Section B of the Annex which is an integral part of this Act;
(i) where applicable, that the consumer will be charged the cost of returning the goods in the event of withdrawal and, for distance contracts, if the goods by their nature cannot normally be returned by post, their cost of returning;
(j) where the consumer exercises his right of withdrawal after having made use of the option provided for in Article 3c (3) or Article 3d (8), that the consumer undertakes to pay the reasonable cost to the supplier in accordance with Article 3i (3);
(k) where no right of withdrawal is granted in accordance with Article 3l, information.
The products available from the COMPANY are durable products that carry every necessary certification of safe operation. The products are accompanied by written instructions for use (other than simple to use products) and a written guarantee of a good working life in Greek. The guarantee form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local scope, and the rights granted by applicable law. The home warranty is valid according to the manufacturer from the date of purchase and allows the problem to be repaired free of charge, provided the following conditions are met:
For more information we are always available either by phone at +30 28210 98827.